Which of the following would be the best communication strategy when implementing a controversial institutional reform?

Type: MCQ • Marks: 1

A. Communicate only after rumours have spread

B. Explain the rationale, provide relevant information, invite questions and establish feedback mechanisms

C. Suppress employee concerns

D. Use only informal communication

Explanation

Transparent, two-way communication helps build understanding, identify concerns and improve implementation.

UPSC Principal & Vice Principal Management Finance Administration

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