1. Overview
At TutorWale, we aim for a fair refund process. This policy applies to courses, test series, e-store products, packages, and requirement unlock payments made on etutorwale.com.
2. Eligible Refunds
- Duplicate payment for the same product or enrollment.
- Technical failure where payment succeeded but access was not granted within 48 hours.
- Course or test series removed by TutorWale before you accessed any paid material.
- Unauthorized transaction reported within 7 days with valid proof.
3. Non-Refundable Items
- Partially completed courses or downloaded e-store materials.
- Requirement unlock fees after teacher contact details have been viewed.
- Subscription packages after activation or use of included benefits.
- Instructor profile unlock payments once contact information is displayed.
4. Refund Request Process
- Email Info@etutorwale.com with your registered email, order/transaction ID, and reason.
- Our team will review the request within 5–7 business days.
- Approved refunds are credited to the original payment method within 7–14 business days, depending on your bank.
5. Cancellations
You may cancel a pending payment before completion at no charge. Completed payments follow the eligibility rules above.
6. Contact
For refund enquiries: 09643 430 430 | Info@etutorwale.com
Working hours: Monday–Saturday, 08:00–20:00 IST.
