Which of the following is most likely to increase the credibility of formal communication and thereby reduce harmful gra...

Type: MCQ • Marks: 1

Which of the following is most likely to increase the credibility of formal communication and thereby reduce harmful grapevine activity?

A. Consistency between words and managerial actions

B. Frequent unexplained changes

C. Delayed responses

D. Contradictory official statements

Explanation

Trust is strengthened when organisational leaders communicate consistently and their actions correspond with their stated commitments.

UPSC Principal & Vice Principal Management Finance Administration

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